Your journey at MapleTree is important to us. From our initial contact, we are here to support you every step of the way.
The MapleTree Psychotherapy Center, Dubai, invites our clients to review this information in preparation for your time with us. We hope to make your journey smooth, respectful, and collaborative—from your first inquiry to ongoing care.
Explore Your Options
Select the service or psychologist you would like to work with.
If you are unsure, reach out to our client coordinators, who will suggest suitable options.
Scheduling Your Appointment
Reach out to us via
Before confirming your appointment, we require the following information:
• The client’s full name
• The client’s birthdate
• Personal and emergency contact
Once your first appointment is scheduled, you will receive:
• Confirmation via Fresha.
• A Welcome message.
• A reminder 24 hours before your session.
Cancelling & Rescheduling
Please let us know as soon as possible if you need to cancel or reschedule. Late cancellations, no-shows, or online session disruptions may incur the full session fee. Your psychologist will discuss this with you.
Payment & Insurance
The service fee is processed after your session. You can choose the payment method that works best for you, including card, secure online payment, or bank transfer.
While we do not offer direct insurance billing, we provide the documents required for reimbursement on a pay and claim basis.
Arriving at the MapleTree Psychotherapy Center,
Barsha Heights
We are located at Office 401, 4th Floor, Tameem House, Barsha Heights (TECOM), Dubai.
Parking Options
Public Transport
When you arrive, our client coordinator will ask you to review and sign our consent forms and a brief questionnaire.Â
What to Expect at MapleTree Center
Care at MapleTree Center is collaborative.
We take your decisions and input seriously. Your psychologist may suggest approaches or changes to support your progress.
When both the client and psychologist agree, your psychologist may work with family members, education systems, and/or multidisciplinary healthcare teams to augment progress.
Our psychologists also consult other experts and hone their skillset to ensure that the care you receive is effective, efficient, and resourceful.
We meet you where you are at:
We recognize that every client’s experience is different. No two people are alike.
• We offer services in an accessible setting that is adaptable and guided by your needs, circumstances, and other influences.
• We provide a safe and supportive space to work through painful/distressing experiences, and improve wellbeing.
• What you share with us is confidential, except in cases of risk to self/others or legal requirements.
• We respect and make space for the time and effort it takes to make meaningful change.
Your First Session
After reviewing details of our consent form, you and your psychologist will discuss your concerns and background. Your psychologist may offer recommendations and a personalized care plan at the end of the session. This session is also an opportunity for you to experience and set expectations for the service and your relationship with your psychologist.
Ongoing Sessions
Psychologists at MapleTree Psychotherapy Center typically offer support across a few sessions. The frequency of these sessions is discussed with your psychologist to determine what best meets your needs. Sessions typically range from multiple times a week to weekly (typical) to eventually monthly check-ins.
Review, Transition, or Closure
Services (and your experience of it) are reviewed periodically between you and your psychologist. Sessions may continue, change focus, or close thoughtfully.
When ending services, your psychologist may share options for further support, resources, and resuming services with them.
Safety & Emergencies*
We do not provide crisis services. For urgent mental health support:
Adults may go to
Rashid Hospital Emergency Department, Dubai
Adolescents may go to
Al Jalila Children’s Hospital, Dubai
We may use and share your emergency contact and home address with emergency services. Confidential information may also be shared if required.Â
Communication
We limit use of online platforms (WhatsApp and email) for administrative purposes. Our psychologists do not provide clinical services on social media. We encourage you to avoid sharing personal health information digitally when possible.
If necessary, confidential information is communicated via secure and encrypted platforms compliant with Dubai Health Authority (DHA) guidelines.
Feedback
We firmly believe in maintaining and strengthening our working relationship. Therefore, we encourage clients and psychologists to discuss concerns and resolve conflicts directly with each other.Â
If unresolved, clients may contact the Clinical Director.
Clients who want to provide general feedback and suggestions are welcome to do so through our Feedback Form.
Reach Out to Us
Learn more about us and our work at MapleTree Center Dubai.
Let us know if you have any questions or concerns.