We are here to support you every step of the way.
From first inquiry to ongoing care, Learn more about what client’s experience at MapleTree Dubai.
Explore Your Options
Select the service or psychologist you would like to work with.
If you are unsure, reach out to our client coordinators, who will suggest suitable options.
Scheduling Your Appointment
Reach out to us via
to register, we require:
• The client’s full name
• The client’s birthdate
• Personal contact
• Emergency contact
Once your first appointment is scheduled, you will receive:
• Confirmation via Fresha.
• A welcome note from us.
• A reminder 24 hours before your session.
Cancelling & Rescheduling
Please let us know as soon as possible if you need to cancel or reschedule. Late cancellations, no-shows, or online session disruptions may incur the full session fee. Your psychologist will discuss this with you.
Payment & Insurance
We collect payment after the session via card, secure online payment, or bank transfer, as per your preference.
We work with insurance on a pay-and-claim basis only. We will provide you with the documents required for you to claim reimbursement for your payment. Let us know if we can help you determine your scope of coverage.
Arriving at the MapleTree Psychotherapy Center,
Barsha Heights
We are located at Office 401, 4th Floor, Tameem House, Barsha Heights (TECOM), Dubai.
Parking Options
Public Transport
What to Expect at MapleTree Center
Care at MapleTree Center is collaborative
Our clinicians work with you to provide best- practice care that meets your needs.Â
When needed and with your consent, your clinician may work with family, schools, and/or multidisciplinary teams to aid progress.
Our psychologists seek ongoing training and consult other experts to ensure the care you receive is effective and current.Â
We meet you where you are at
We recognize that every client’s experience is different.
• We offer services in an accessible setting that is guided by your needs, circumstances, and other factors.
• We provide a safe and supportive space to work through painful/distressing experiences, and improve wellbeing.
• What you share with us is confidential, except in cases of risk to self/others or legal requirements.
• We respect the time and effort it takes to make meaningful change.
Every psychological service at MapleTree Dubai follows a distinct framework and timeline. Learn more here
Safety & Emergencies*
Options for urgent help include:
For adults
Rashid Hospital Emergency Department, Dubai
For Adolescents
Al Jalila Children’s Hospital, Dubai
.
In an emergency, we may contact these services and relay your emergency contact, home address, and necessary confidential information.Â
Communication
• We use WhatsApp and email only for administrative purposes.
• When necessary, we will share confidential information via secure and encrypted platforms compliant with Dubai Health Authority (DHA) guidelines.Â
• Our clinicians do not provide clinical services on social media.
• We encourage you to avoid sharing personal health information digitally when possible.
Feedback
We firmly believe in maintaining and strengthening our working relationship.
We encourage you to address problems directly with your clinician.
If unresolved, contact the Clinical Director.
For general feedback:
