Conflict Resolution & Workplace Mediation

Contact our team directly

Building Understanding Where Tension Once Lived

Workplace conflict can be subtle or explosive — a growing silence, a missed cue, a clash of values, or a breakdown in trust. No matter how it shows up, conflict affects not only performance, but also emotional well-being and team cohesion. 

At MapleTree Psychotherapy Center in Dubai, we offer conflict resolution and mediation support that centers emotional safety, clear communication, and lasting repair — not just temporary fixes.

What We Address Together

Conflict is rarely about just one moment — it’s often the result of unspoken needs, repeated misunderstandings, or emotional patterns playing out over time. In our work, we help individuals and teams:

  • Understand what’s beneath the tension — including unspoken expectations, relational dynamics, or cultural differences
  • Develop communication tools that support honesty without hostility
  • Address workplace patterns like avoidance, defensiveness, or passive-aggression
  • Create space for different perspectives while maintaining shared goals
  • Rebuild trust, especially after breakdowns in team dynamics or leadership
  • Learn emotional regulation strategies for high-pressure moments
  • Navigate cross-cultural or hierarchical challenges with sensitivity
  • Re-establish respectful working relationships without blame

This is not about assigning fault — it’s about creating forward movement, together.

How We Support This Work

At MapleTree Psychotherapy Center in Dubai, we offer several service formats to support resolution and repair in professional settings:

  • Coaching, to help individuals and leaders address interpersonal challenges, strengthen emotional intelligence, and develop effective communication strategies.
  • Psychotherapy and Counselling, providing a safe and neutral space to process relational tension, improve conflict navigation, and rebuild self-awareness in workplace dynamics.
  • Workshops, tailored to teams or organizations, offering guided conflict resolution training, communication tools, and collaborative repair models.

These services can be accessed individually or in partnership with organizational leadership. We also offer direct Employee Assistance Programs (EAP) to support ongoing workplace well-being and early intervention for relational challenges.

Who We Work With

Our workplace conflict and mediation services support:

  • Teams experiencing recurring miscommunication, tension, or trust issues
  • Leaders navigating interpersonal or performance-related disputes
  • Colleagues seeking to repair professional relationships after rupture
  • Professionals managing stress from unresolved workplace dynamics
  • Organizations aiming to build healthier, emotionally intelligent work cultures
  • Multicultural teams in Dubai navigating cross-cultural conflict or differing communication styles

Services are available in English, Arabic, French, Hindi, Urdu, Farsi, and Finnish.

An Invitation to Regain Balance

Conflict Doesn’t Have to Be the End of Collaboration

Tension doesn’t always mean failure — it often means something needs to be seen, heard, and supported differently. If you’re ready to explore what lies beneath the conflict and find a path toward healing, we’re here to help.

Repair is possible — and often, it’s the beginning of a more authentic connection.

Relevant Reading

Select your therapist

Emotional Wellbeing Check

An Emotional Wellbeing Check is a 30 minute consultation to give you an overview of how you are doing with your psychological wellbeing. It will highlight key areas of your wellness and give an indication as to whether there are any areas of your life that would benefit from some attention. Like any other health check up, an emotional wellbeing check is an important part of staying on top of your mental health. With no commitment to engaging in regular therapy, this service offers a useful measure of your overall emotional wellbeing.

When might an emotional wellbeing check be beneficial?

  • Something feels “off”, but you can’t quite put your finger on what it is
  • You are considering embarking on therapy, but you remain uncertain as to whether this would be beneficial for you
  • You have a history of mental health difficulties and want to stay on top of your emotional wellbeing


Following the wellbeing check you will be provided with a brief summary report with recommendations from Dr Shamarel. As this is not a service that insurance companies typically reimburse for, you will not be given a formal diagnosis.